faq

FAQs

Customer Service FAQs

Q: What are Territorial’s shipping polices—including 3-day Express & Guaranteed Ground options?
A: Please see our shipping policy.

Q: When will my order be shipped?
A: At Territorial, all departments operate together, like a relay race team. Territorial’s commitment to a quick turnaround time makes for an exciting race. We ship Phone & Web orders by the next business day, and Fax & Mail Orders ship within 2 business days from the time we receive your order. If an item is temporarily out of stock we will ship what is available right away, and then ship the delayed item(s) as soon as they become available. If you provide us with your email address you’ll receive an email with the tracking information once your order has shipped.

Q: When will my live transplants ship?
A: Plants are sent out according to the shipping date chosen by you when they are ordered. Since our live plants are dependent on the weather to mature, they can be delayed. We reserve the right to slightly alter the shipping dates if there are maturity problems. Remember, plants are living things and don’t always follow schedules.

Q: When will my garlic, shallots, crocus, etc. be shipped?
A: The following items are shipped ONLY in the fall—late September or early October, depending on the season:
Garlic, Shallots, Specialty Onions (Yellow Multiplier & Egyptian Walking), Saffron Crocus, Giganteum Ornamental Allium, American Ginseng, and Voodoo Lily.

Q: When will my commercial order ship?
A: Commercial orders are custom-filled at the time of purchase and ship times are dependent upon the availability of seed, germination tests, and the time of year. Please allow 2-4 weeks for your order to ship.

Q: Why am I being charged tax?
A: Beginning Jan. 1st, 2018 under provisions of the Marketplace Fairness Act, all qualifying out of state sellers are obligated by Washington State Law (EHB 1263, Chapter 28) to collect and remit sales tax from Washington State customer sales.

Q: When is my credit card charged?
A: Your credit card will be charged in full when your order is placed. This includes pre-orders such as garlic, transplants and items shipped at a later date. If any product becomes unavailable after we have charged your credit card we will promptly refund your card, or issue a refund check for the amount of the product that was unable to be supplied.

Q: Do you ship outside of the US?
At this time we are currently only shipping to the United States and Canada. We hope to restore international shipping very soon.

Q: I want my order shipped to my Post Office Box but your site will not allow this.
A: We request a physical address whenever a Post Office Box address is given as your billing address in case we need to use FedEx or UPS for a physical delivery. If you need your order shipped to your Post Office Box, please include a note with your order.

Q: Nothing is adding to my shopping cart. My shopping cart is empty.
A: You may need to make a choice (size, color, qty). If ordering straight from the item page or a multiple item page, please go back and check out the options available. You may need to make a choice before hitting the Add to Cart button. If using the Quick Order Form, please read and follow the instructions there very carefully.

Q: Why is there not a place to put my zip code and state?
A: If you are unable to see a drop down menu for the states, this is due to JavaScript being disabled on your computer. In order to complete the process you are in, you will need to enable this program on your computer.

Q: You sent me a promo code to use for my online order, but I don’t see a place in the check-out process to enter it.
A: Promo codes are entered on the “View-cart” page before you begin the check-out process. Type the promo code in the white box (exactly how you see it and with NO spaces) and click “Apply Promo”. You will see your updated total at the end of the check-out process.

Q: Can I use my gift certificate online?
Our gift certificates are temporarily unavailable on our website. We hope to have this restored soon. Please contact our customer service department at 541-942-9547 to use your gift certificate.

Q: I sent an email to you, but I have not received a response.
A: We try to respond to emails within 48 hours. If you do not receive a reply, spam filtering software may be blocking our email from ever getting to you. If you are expecting an email from us, but have not received a response within 2 business days, please feel free to call us at: 800-626-0866.

Q: I’m having trouble logging into my Garden Planner account, what do I do?
A: Territorial is just a host for the Garden Planner program and any technical help needs to be handled through their tech support. Click here to send them a request.

Q: Does Territorial accept donation requests?
A: Yes! All donation requests for your organization must be submitted in writing. Please see our Donation Request policy for more info.

Q: I’m a retailer and would like to carry your seed in my store, is that possible?
A: Our seed is offered in many retail locations around the country, and we would love to have you on board! Please call 877-872-7333 and ask to speak to our Commercial Sales Coordinator.

Gardening/Planting FAQs

Q: How many seeds are in your packages?
A: Seed count is different for each variety. The approximate seed count can be found on the item page under the product description, or in the More Information tab, below the product’s pricing, on the far right-side of the tan & brown planting chart.

NOTE: Some seed are sold by seed count which will be stated in the product’s pricing in the size column.

Q: How long does your seed last?
A: Seed life is different for each variety. The approximate seed life can be found in the More Information tab below the product’s pricing under SEED SPECS.

Q: What is pelleted seed?
A: Seed that has been coated with a clay-based material to form a larger, round shape which makes planting by hand or mechanical seeder easier and allows for more controlled sowing of small seeds such as carrots or lettuce.

Q: What is Parthenocarpic?
A: This word literally means virgin fruit. Flowers on all parthenocarpic plants will form fruit without fertilization/pollination. Territorial Seed Company is the only seed company that offers a full line of parthenocarpic tomato varieties. Parthenocarpic tomato plants are able to set fruit at cooler temperatures, giving you ripe tomatoes often 10 days to 2 weeks earlier than other types, depending on your weather. The first tomatoes on these vines will also be seedless. Later fruit from flowers that are pollinated will contain some seeds.

Q: What is Heirloom seed?
A: Heirloom seed is a descriptive term with no definitive definition. Most people would call a variety an heirloom if it is open-pollinated, has been around for about 50 years (some say 100 years), and is not part of today's large-scale commercial agriculture. Heirloom varieties were preserved and passed down for a reason; usually reliable production and unique flavor.

Q: What does OP mean?
A: This indicates that a variety is open-pollinated.

Q: What does Open-Pollinated mean?
A: An open-pollinated variety will produce new plants that are "true to type" or just like the parent plant, as long as it has not cross-pollinated with another variety. You can save seed from open-pollinated varieties.

Q: What does F1 mean?
A: This is the symbol used to indicate that a variety is a hybrid.

Q: What does Hybrid mean?
A: Seed that is noted to be a hybrid would be the result of pollen from one variety fertilizing the flower of another variety; cross pollination. You would not want to save seed from a hybrid as it would not grow "true to type" to the plant you saved the seed from.

Q: What is Biodynamic?
A: Biodynamic agriculture is the oldest certified ecological farming system in the world, and has an assurance of quality since 1928. Founded by Austrian scientist and philosopher, Dr. Rudolf Steiner, this method regards the earth as a living organism and strives to renew the soil in order to produce food that is full of vitality and is deeply nourishing. Just as the USDA certifies seed as organic, the Demeter Association certifies seed as biodynamic. Unfortunately, biodynamic varieties cannot be sold as organic in the US since the Swiss and German farms that produced the seed are not USDA certified. Some varieties previously labeled Organic are now labeled Biodynamic. This is a pity for those of you who need certification papers for certified organic production. If you don't need the paperwork, grow and enjoy these wonderful selections by these dedicated seedsmen. For more information on biodynamic farming or the Demeter association visit these web sites: Demeter USA or Biodynamic Association.

Q: What is Sustainably Grown?
A: Sustainably Grown products have been produced without the use of artificial pesticides or fertilizers, GMOs, or irradiation.

Q: What zone do I live in?
A: We base our zones off the USDA Plant Hardiness Zone Map. You can find out what zone you live in here.

Q: You have a Winter Growing Chart in your fall & winter catalog, is it available at your website?
A: Yes! Click here to view.

Q: You used to have a planting chart in your spring catalog, is it available on your website?
A: Yes! Here is a PDF copy of our planting chart.

Territorial Seed Company FAQs

Q: Do you sell genetically modified (GMO) seed?
A: No! We are a 100% non-GMO company, and are signers of the Safe Seed Pledge. The Safe Seed Pledge can be found towards the bottom of the About Us page.

Q: Are you owned by Monsanto?
A: No! Territorial is a privately held company, wholly owned by Tom and Julie Johns. To learn more about our company, please visit the About Us page.